FAQ's

Questions & Answers


AutoSmart Solutions is a safe online payment system that protects both the Buyer and Seller from various forms of online fraudluding non-delivery or misrepresentation of goods, stolen Credit Cards, fake checks, money orders, Nigerian scams and more. Established in 2009, AutoSmart Solutions is a leading provider of e-Business development and integration services for large to medium-sized Companies. The firm's core competency is the ability to develop, integrate and deliver a full range of highly secure and scalable custom business applications and solutions. Our servers holding customer information operate in a highly protected environment, which ensures customers that their personal data are not at risk. Customer information is not provided to Company third parties, except where necessary to complete a transaction, or as required by law. AutoSmart Solutions provides on-line transaction management technology and business exchange services that facilitate and accelerate B2B, B2C and P2P e-Commerce by ensuring secure settlement. As an on-line rules-based application, AutoSmart Solutions offers customers the opportunity to integrate transaction management andlor settlement services. Online exchange services provided by AutoSmart Solutions are provided independently and exclusively by Electronic Secure Traffic Solutions ESTS, one of its operating subsidiaries. ESTS is fully licensed and accredited as an exchange Company and is subject to compliance with all applicable exchange regulationsluding the UK, US and Canadian Financial and Business Codes. AutoSmart Solutions has acted as a Third Party Agency in three countries (UK, USA and Canada), since 2009. AutoSmart Solutions is a verified Company with SSL (Secure Sockets Layer) and Wildcard Certificate (You can see in Your browser that our web site starts with a secure "https://"). The Company is registered with the Department Of State, Division Of Corporation, State Records & UCC under the name of AutoSmart Solutions. As a result, with accredited and verified services through the Document Number L21337367824224480, AutoSmart Solutions is now one of the most recommended Internet Secure Providers of Payment Solutions and is fully licensed to offers its services to customers.

We are a one stop shop for selling Your quality Items on eBay, Craigslist, Kipp and Gumtreeluding appraisals, research, photos, customer service, payment processing, packing & shipping.
Protects Buyers and Sellers equally
Pays the Seller when the Buyer is satisfied with the Item
Refunds the Buyer if the Item is not accepted
Creates an environment where honesty thrives and fraud cannot survive
See our full list of Services...

We are professionals at selling anything on eBay, Craigslist Kuui and Gumtree. We have an established record both online and in our community, and base our business on customer service. We know how to photograph and describe Items to get our Sellers the best possible prices. Buyers on eBay, Craigslist, Kijiji and Gumtree feel more secure buying from a business rather than an individual with only a few feedbacks or not at all. Of course our service goes further than that, visit our Why Us page to find more amazing advantages that our Company can offer.

Although we sell on eBay, Craigslist, Kijiji or Gumtree, the marketplaces are different. Craigslist, Kijiji and Gumtree does not have listing fees or templates to choose from, and the listings last between 7 and 45 days. Ads placed on web sites such as Craigslist, Kijiji or Gumtree, have fixed prices, so You cannot bid on them. The prices are the ones listed and are usually negotiable. In most cases, the shipping fees are already included in the sale price. That makes our selling policy different. lithe Item You are interested in, it is being sold through our Company services and both parties have agreed with the terms of sale, simply click the Register button on our web site and enter the details requested on the Registration form. lithe price entered is different from the original Craigslist, Kipp or Gumtree sale price (normally after a re-negotiation between both parties), Sellers confirmation is needed before we start the transaction. lithe Sellers response is positive, AutoSmart Solutions will send an Invoice with specifictransaction information and payment instructions needed to successfully complete the transaction. Upon confirmation, payment will be secured into one of our trust accounts and held there until the transaction is completed. The shipping process will start as soon as the payment is received and confirmed by our Payment Department. The Item will be delivered within 5 days after payment confirmation. Note that, sometimes it can take up to 3 business days to receive the payment into our bank account. The 7 Day Money Back Guarantee period will commence from the date thatthe Buyer receives the Item and will allow to return it if dissatisfied with its conditions. If the Buyer is satisfied, we will pay the Seller and keep our Fees. Due to our No Sale, No Charge" policy, the Seller will not be paid until the end of the transaction. If the Buyer is NOT satisfied with the purchase, a refund can be initiated by using our secure Refund Form. The refund must be requested during the 7 Day Money Back Guarantee period and will be processed in maximum 72 hours. The Buyer and Seller will be able to verify the transaction status in real time by entering their Transaction ID (#) number into the Check Transaction Status label. For more information about the process itself, check out our How It Works page.

To sell on AutoSmart Solutions, You first make an appointment with one of our representatives to set up the terms of sale and to visually inspect what You are selling. To do that, You must first Register as a Seller by using our registration form. You will be contacted by one of our representatives to set up an appointment where our staff can visually inspect what You are selling and set up the rest of the transaction Terms and Conditions. Then You can either place a selling ad, or make an offer on a wanted ad on eBay, Craigslist, Kijiji or Gumtree. Your selling ad is free until You complete the sale and You can sell multiple Items, to multiple Buyers, from a single ad. When a Buyer makes You an offer, AutoSmart Solutions will send You an e-mail with the details and a link to Your ad. If You like the offer and will accept it then the Buyer will issue You a purchase order (PO). Once You receive the P0, You will know that Your money has been safely collected and verified, and we are free to ship the Item. Once the Buyer receives the Item as agreed, You will be able to collect Your payment directly from Your Bank (minus a small transaction fee).

AutoSmart Solutions is always free for Buyers. Sellers are charged an extra small transaction fee, only if the transaction takes place with a credit card. eChecks are currently free and encouraged ONLY for eBay transactions. Registration is required, but there are no entry fees, membership dues or monthly charges to use the service. Sellers pay no transaction fee for eChecks and a small transaction fee when they complete a sale via credit card, plus our normal commission which depends on what You are selling and for how much. No sale, no charge! Credit card transaction fees are deducted when the funds are transferred to a Bank Account.

Yes, we sell on Kijiji and Gumtree too, but since Kijiji and Gumtree are eBay companies, we refer to it as an "eBay Marketplace".

AutoSmart Solutions and PayPal are both payment services that can be used to pay just about anyone, anywhere online. With PayPal, the Buyer pays the Seller before they receive their purchase, then wait for it to arrive. With AutoSmart Solutions, the money is collected and held for the Seller until the Buyer receives the Item. The Seller is getting paid when both parties are satisfied. AutoSmart Solutions protects Buyers and Sellers equally from fraud.

Sure, You can! AutoSmart Solutions is the safest way to buy or sell anything, to anyone, on e8ay, Craigslist, Kim and Gumtree. However, the procedure is different from selling on Craigslist, Kijiji or Gumtree, since e8ay is not a free classified web site. This affects our service fees which are higher for selling on e8ay. Also, e8ay is far more secure than Craigslist, Kijiji or Gumtree and more payment methods can be accepted by both Buyers and Sellers.

No. AutoSmart Solutions is NOT affiliated with any of these companies in any way, we are just using these marketplaces to sell our Items, just like any other individual Sellers or dealerships. AutoSmart Solutions is not an eBay. Craigslist, or Gumtree Company.

Buying and Selling


Yes, You must Register to use AutoSmart Solutions, either as a Buyer or Seller. It's fast, free and user friendly Don't worry, Your privacy is important to us. We will never share Your registration information unless You start a transaction. In that case, we are obligated to share Your information to the other party because on any Internet transaction, both parties (Buyer and Seller) must be involved.

AutoSmart Solutions ONLY supports Sellers with valid Bank Accounts and Buyers who have the ability to pay using the AutoSmart Solutions system through its payment options. We offer our services ONLY in the United States, United Kingdom and Canada but upon request, we accept outside transactions too. In such cases, we ship worldwide but additional shipping charges will be applied and can vary from one to another transaction. If You are outside of those countries, please contact our Customer Support for a shipping quote before registering.

Invoices are usually sent within 24 hours from the registration time. If You do not receive the transaction's invoice within the next 24 hours, make sure You check all Your e-mail foldersluding spam, bulk or junk e-mail folder as our contact e-mail address is not added into Your e-mail address book, and that could lead in non delivering the transaction's invoice into the e-mail inbox folder. If the transaction's invoice is unreachable, You should contact our Customer Support Team for further assistance.

The Transaction 10 number is a unique 10 (ten) digit number assigned to Your transaction which You can use to Check Transaction Status anytime during the process. The Transaction 10 number is issued only after the Buyer registers and the transaction stans. The "Check Transaction Status" can be found on the bottom of all pages on our website.

Francise Questions


AutoSmart Solutions is looking for people interested in owning an exciting, values-led, community based business. Previous management experience and a familiarity with the Windows operating systems are very helpful but not required. An entrepreneurial spirit and a desire to work with local businesses and individuals in Your Territory are qualities that we value in our approval process. AutoSmart Solutions franchisees will always go the extra mile to provide top notch customer service to both Buyers and Sellers. Knowledge of the antiques and collectibles market can occasionally help with the speed and accuracy of Your eBay appraisals.

To qualify as a franchisee, You will need a strong employment background and credit history. You will have a minimum of $60,000 in cash to fund the first three months of operations. Additionally, You will have a minimum of $150,000 worth of assets. For additional franchise options to be granted, we would require an increase of net worth and available cash to be proportional to the number of options desired. The estimated initial investment is expected to be between $60,000 and $85,000. This includes franchise fee, travel and living expenses, deposits and licenses, equipment, signs and 3 months of working capital.

AutoSmart Solutions does not currently offer financing.

The franchisee candidate approval process could take up to a month after receiving Your completed application. Once approved it could take as little as sixty days until Your AutoSmart Solutions drop-off store could be open for business. The timing will depend on how long it takes for You to find an acceptable location and have the necessary work done to remodel and outfit Your space.

Yes, we offer options for You to reserve additional franchise Territories for additional AutoSmart Solutions drop-off stores.

AutoSmart Solutions provides a full one week training course for You and one additional employee at our flagship eBay drop-off store in Seattle, WA There is no fee for this training. You are responsible for travel expenses, food and lodging costs. We have no charges for continuing e-mail and phone support. AutoSmart Solutions is a customer based business and we consider our franchisees to be our best customers. Additional training at our facility or on-site assistance is available on a per diem basis.

We have a strong desire to see our franchisees succeed. Although we cannot guarantee success, we can be helpful in suggesting the types of locations that You might want to consider.

We suggest Your AutoSmart Solutions space to be at least 1,800 square feet.

Our franchise fee is $18,000 for each Territory. Our weekly royalty fee is calculated at 4% of Your total sales. The national advertising contribution is 1% of Your total sales.

Copyrights © 2019 All Rights Reserved by AutoSmart Solutions.